Refund policy

Our fee is for creating a real, temporary airline reservation and delivering the PDF. Here is when you get your money back.

You are refunded automatically in full when

• the airline will not hold the flight after you have paid (for example, the fare sold out between your search and your payment), or
• our systems fail to create the reservation.

Refunds go back to the card you paid with. They usually reach your account within 5 to 10 business days, depending on your bank. You will receive an email when it happens.

You are refunded or we fix it when

• we made an error, such as entering a detail differently from what you submitted.

One free correction

If you entered a name or date incorrectly and the reservation is still active, contact us quickly. We will correct it once at no charge where the airline allows it. If the airline does not allow a correction, you will need a new order.

No refund in these cases

• You changed your mind after the reservation was delivered.
• An embassy or visa centre did not accept a flight reservation, or your visa was refused. We cannot control or guarantee those decisions.
• The reservation expired at the airline's deadline, which is the normal end of a temporary hold.

This policy does not limit rights you have under mandatory consumer protection law.

How to ask

Write to us at happyvisiontrading@gmail.com with your booking reference (PNR) and the email used for the order.